{"xsrfToken":"2f8ff1d483cf8afc7bde41a02171e58215b3ddea_lout","branding":{"id":"2","key":"hd","name":"IT Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6932f819-5869-4123-a98a-392d144e1797/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZDhlOTkxYS1lNTMwLTQ3NmYtOGUwMS0yYjJiNjg5MTZhZDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY5MzJmODE5LTU4NjktNDEyMy1hOThhLTM5MmQxNDRlMTc5NyI6WyJyZWFkIl19LCJleHAiOjE3NTQyNTE5MDYsIm5iZiI6MTc1NDI1MTMwNn0.QDUFrB0HiHgXz_PylpNLjlkEHwn3LcMjF0KHk4kGMNg&client=9d8e991a-e530-476f-8e01-2b2b68916ad7&mode=fit","logoId":"6932f819-5869-4123-a98a-392d144e1797","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Paycorp Help Desk","sharedPortalName":"Paycorp Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Paycorp Help Desk","sharedPortalName":"Paycorp Help Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#8fd2ca","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/563a2bd0-9585-4ffe-af9a-382991dc1a05/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZDhlOTkxYS1lNTMwLTQ3NmYtOGUwMS0yYjJiNjg5MTZhZDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU2M2EyYmQwLTk1ODUtNGZmZS1hZjlhLTM4Mjk5MWRjMWEwNSI6WyJyZWFkIl19LCJleHAiOjE3NTQyNTE5MDYsIm5iZiI6MTc1NDI1MTMwNn0.gy7QTj4VlDlQMHzccukSB7pVGWvitdJJ1Goz7GdHAAY&client=9d8e991a-e530-476f-8e01-2b2b68916ad7&height=300&mode=fit","bannerMediaApiFileId":"563a2bd0-9585-4ffe-af9a-382991dc1a05","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"hd","projectId":12029,"serviceDeskId":2,"name":"IT Helpdesk","description":"<p>Welcome! You can raise a request for Helpdesk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"37","name":"Employee Movement","descriptionHtml":"<p>Please complete all required fields</p>","callToAction":"Employee Movement","introHtml":"<p>Employee Movement Details</p>","icon":12499,"iconUrl":"https://hd.paycorp.paycorp.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12499","groups":[2],"key":""},{"id":"11","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":12541,"iconUrl":"https://hd.paycorp.paycorp.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12541","groups":[2],"key":""},{"id":"8","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":12528,"iconUrl":"https://hd.paycorp.paycorp.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12528","groups":[2],"key":""},{"id":"6","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12527,"iconUrl":"https://hd.paycorp.paycorp.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12527","groups":[],"key":""},{"id":"26","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":12520,"iconUrl":"https://hd.paycorp.paycorp.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12520","groups":[],"key":""},{"id":"27","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":12520,"iconUrl":"https://hd.paycorp.paycorp.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12520","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[37,11,8]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZDhlOTkxYS1lNTMwLTQ3NmYtOGUwMS0yYjJiNjg5MTZhZDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMDI5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTQyNTI1MDYsIm5iZiI6MTc1NDI1MTMwNn0.36ixBKYISKNBJD1necuMOzln_iW1geWHE8aaZ2aGip8","targetCollection":"upload-project-12029","endpointUrl":"https://api.media.atlassian.com","clientId":"9d8e991a-e530-476f-8e01-2b2b68916ad7","tokenDurationInMins":20}},"reqCreate":{"id":8,"projectId":12029,"issueType":{"id":"10811","name":"[System] Change"},"form":{"name":"Request a change","descriptionHtml":"","callToAction":"Request a change","intro":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","instructions":"","icon":12528,"iconUrl":"https://hd.paycorp.paycorp.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12528","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiuserpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiuserpicker","fieldId":"customfield_11403","fieldConfigId":"12303","label":"Approvers","description":"","descriptionHtml":"","required":false,"displayed":false,"defaultList":[],"presetValues":["shaund","terenceg","62e7b2973cc20c06c8ae19f0"],"defaultListAsJson":"[]","autoCompleteUrl":"https://hd.paycorp.paycorp.co.za/rest/api/1.0/users/picker?fieldName=customfield_11403&showAvatar=true&query="}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/8","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/8","calendarParams":{"firstDay":0,"date":"2025-08-03T22:01:47+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZDhlOTkxYS1lNTMwLTQ3NmYtOGUwMS0yYjJiNjg5MTZhZDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMDI5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTQyNTI1MDcsIm5iZiI6MTc1NDI1MTMwN30.jgNbwMhw6KcarlwQc9EbhqADzCisfc0Rh4vrRqQP754","targetCollection":"upload-project-12029","endpointUrl":"https://api.media.atlassian.com","clientId":"9d8e991a-e530-476f-8e01-2b2b68916ad7","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":7,"updated":"2024-07-04T08:45:42.463696420Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[8],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"IT change request","submit":{"lock":false,"pdf":false},"templateFormUuid":"3ae9b56c-b238-4813-a96f-7c4761919d18"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"2eb41058-be18-4b99-b6e6-dadd707893b5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"8df1dca9-1e6b-456d-aee5-540604b28bfc"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"125f6c75-d847-4b77-86f5-c9f18d684372","width":633},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"044accb5-78c9-422b-8511-1aa53cdf7770"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"dedb393a-6106-4002-854d-354096ea8374"}}]}]}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"08fd86fa-d3d0-46e4-bae7-73e0f38fd906","width":633},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"d0318e98-61b4-49d5-a1a5-bf418368bab5"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"cb838c85-9b7d-421a-9f21-96a7b82c1ed2"}}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"010329bb-4378-44ee-b1b1-13be4afa8404"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"f1a476fc-d08b-45bc-820a-57063e80993f","width":633},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2,"colwidth":[318,315]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":57},"layout":"default","localId":"36073a9f-21f4-488c-b33e-b698b1b841f5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":58},"layout":"default","localId":"aeb39533-2693-4292-90c4-c0de03dd2551"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":60},"layout":"default","localId":"064c9e64-ab09-4c49-9ac2-d4566b889aef"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":59},"layout":"default","localId":"f4c7128d-f0ef-44d4-bb2f-60e9661bec8e"}},{"type":"paragraph","content":[]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[318]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"2f6d732f-2f3c-4645-a340-64d4d39e3477"}}]},{"type":"tableCell","attrs":{"colwidth":[315]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":37},"layout":"default","localId":"092a512e-aa43-4b89-8f07-c1861145c213"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2,"colwidth":[318,315]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":40},"layout":"default","localId":"de957e1a-fa4d-44c8-8ba4-99b5142df440"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2,"colwidth":[318,315]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"693dca87-b689-4b4d-9e59-0bbedc2a7edf"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":64},"layout":"default","localId":"cd330d6a-9e62-4604-ba6b-084d310d9478"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2,"colwidth":[318,315]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"f69ba90d-3150-4948-a9b3-3cd10613b636"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":48},"layout":"default","localId":"5450690f-0fd9-4c0b-b7a3-8fa6da93bb94"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2,"colwidth":[318,315]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"3f758558-ed68-4ae7-8714-5a287df04a19"}},{"type":"paragraph","content":[]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"blockquote","content":[{"type":"paragraph","content":[{"type":"text","text":"Please enter the user details below:","marks":[{"type":"strong"}]}],"attrs":{"localId":"08cd7c75-36ab-4073-9925-218679879d71"}}]},{"type":"paragraph","content":[]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":66},"layout":"default","localId":"8f6d63ae-0529-416f-b93d-1e81f3b28688"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":69},"layout":"default","localId":"d3656174-bc04-4a26-8b76-552afe9eb6fe"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":67},"layout":"default","localId":"67c7cfb3-6649-4a74-9cbe-70ceacf479cc"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":70},"layout":"default","localId":"44fd1fee-330d-43c7-b455-5be70fed6810"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":68},"layout":"default","localId":"56c2ffe8-66b5-46bc-945c-21e712b2a413"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":71},"layout":"default","localId":"993a7471-3247-4420-88a7-aaad20c59f2c"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":73},"layout":"default","localId":"97b0282f-7a48-4590-8220-00235bd75511"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":75},"layout":"default","localId":"3b9a4252-75d0-432f-b792-9c5f8c4281e3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":77},"layout":"default","localId":"9f44c732-a424-4f84-8b74-21b5974a5666"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":74},"layout":"default","localId":"9419a76d-9445-4363-b1ba-4f8ddd4a2322"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":76},"layout":"default","localId":"b2790f30-e449-458b-92c7-abd23aa99143"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":78},"layout":"default","localId":"5a40da39-63ce-4fa5-8133-24aafe0c71da"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":79},"layout":"default","localId":"cba8f140-c944-44cc-841d-73c2f123d1da"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":80},"layout":"default","localId":"9637a06e-96a4-4d1a-a923-851fcb202676"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":82},"layout":"default","localId":"0910c343-3a8b-4853-8238-db57910cdfa8"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":83},"layout":"default","localId":"e923216a-9cb9-4be8-ad6e-b26ab1fed715"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":84},"layout":"default","localId":"127e6236-c5d7-4d3c-83a2-a267947a9900"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":85},"layout":"default","localId":"81fa8e7d-c5f7-4034-9c65-490913c5bff4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":89},"layout":"default","localId":"ce96c563-32a7-4816-96dd-d535028c72e0"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":86},"layout":"default","localId":"82c717ff-33a8-43ec-a087-d8ae29f8db10"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":87},"layout":"default","localId":"1ed21b31-4049-4612-9042-b68a10c5a17b"}}]}]},{"type":"paragraph","content":[]}]}],"conditions":{"88":{"t":"sh","i":{"co":{"cIds":{"84":["1"]}}},"o":{"sIds":["4"]}},"7":{"t":"sh","i":{"co":{"cIds":{"5":["10038","1"]}}},"o":{"sIds":["1"]}},"65":{"t":"sh","i":{"co":{"cIds":{"6":["11053"]}}},"o":{"sIds":["3"]}}},"sections":{"1":{"name":"Standard Change","conditions":["7"]},"2":{"name":"Change Details","conditions":[]},"3":{"name":"New User / User Access","conditions":["65"]},"4":{"name":"Postilion Access","conditions":["88","65"]}},"questions":{"67":{"type":"ts","label":"Organization","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"15":{"type":"dt","label":"Anticipated start date & time","description":"","validation":{"rq":true},"jiraField":"customfield_11408","questionKey":""},"80":{"type":"ts","label":"Duplicate Existing User's Rights","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"60":{"type":"rt","label":"Impact ","description":"Please describe the impact on business if the negative events occur.","validation":{"rq":true},"choices":[],"questionKey":""},"69":{"type":"ts","label":"Role","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"75":{"type":"rt","label":"Systems & applications to access","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"70":{"type":"te","label":"Email address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"41":{"type":"dt","label":"Anticipated completion date & time","description":"","validation":{"rq":true},"jiraField":"customfield_11409","questionKey":""},"85":{"type":"cs","label":"Job Function/Role","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Operations","other":false},{"id":"2","label":"Back Office / Reporting","other":false},{"id":"3","label":"Postilion Administration (IT Dept Only)","other":false},{"id":"4","label":"User Administration","other":false}],"questionKey":""},"66":{"type":"ts","label":"Name of user","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"89":{"type":"rt","label":"Motivation for run-on-demand Reports","description":"(This process holds up all other jobs in the schedule, including normalization and affects MIS)","validation":{"rq":false},"choices":[],"questionKey":""},"84":{"type":"cs","label":"Postilion Portal Access Required","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"8":{"type":"cm","label":"Select a Standard Operating Procedure (SOP)","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"73":{"type":"cs","label":"VPN/Remote access required","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"78":{"type":"cs","label":"Level of access","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"User level","other":false},{"id":"2","label":"Admin Level","other":false}],"questionKey":""},"4":{"type":"um","label":"Change Manager(s)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"77":{"type":"cm","label":"Method of access","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Network","other":false},{"id":"2","label":"RDP","other":false},{"id":"3","label":"Web","other":false}],"questionKey":""},"40":{"type":"cs","label":"Risk Rating","description":"Value of Impact multiplied with value of Likelihood","validation":{"rq":true},"jiraField":"customfield_11406","questionKey":""},"37":{"type":"cs","label":"Likelihood of risk occuring","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Low (1)","other":false},{"id":"2","label":"Medium (2)","other":false},{"id":"3","label":"High (3)","other":false}],"questionKey":""},"68":{"type":"ts","label":"Phone Number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"83":{"type":"da","label":"Access Termination Date","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"35":{"type":"rt","label":"Rollback Steps","description":"","validation":{"rq":false},"jiraField":"customfield_11447","questionKey":""},"79":{"type":"te","label":"Paycorp Manager Email","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"cd","label":"Change type","description":"","validation":{"rq":false},"jiraField":"customfield_11405","defaultAnswer":{"choices":["2"]},"questionKey":""},"59":{"type":"rt","label":"Risks","description":"Please describe the negative events that might occur during the change","validation":{"rq":true},"choices":[],"questionKey":""},"87":{"type":"cm","label":"Office","description":"Back Office / Reporting","validation":{"rq":false},"choices":[{"id":"1","label":"View Scheduled Reports","other":false},{"id":"2","label":"View Transactions","other":false},{"id":"3","label":"View Audit Trail","other":false},{"id":"4","label":"Run on Demand Reports","other":false}],"questionKey":""},"48":{"type":"dt","label":"Rollback initiation time","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"76":{"type":"cm","label":"Domain access required","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"atmsol.co.za","other":false},{"id":"2","label":"atmprod.co.za","other":false},{"id":"3","label":"atmjhbman.co.za","other":false}],"questionKey":""},"71":{"type":"ts","label":"Job Title","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"57":{"type":"pg","label":"Components","description":"List all components impacted","validation":{"rq":false},"choices":[],"questionKey":""},"82":{"type":"da","label":"Access Start Date","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"cd","label":"Reason for change","description":"","validation":{"rq":false},"jiraField":"customfield_11407","questionKey":""},"36":{"type":"cs","label":"Impact of risk","description":"","validation":{"rq":true},"jiraField":"customfield_11404","questionKey":""},"1":{"type":"tl","label":"Change Requested","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"58":{"type":"rt","label":"Implementation Steps","description":"","validation":{"rq":false},"jiraField":"customfield_11446","questionKey":""},"64":{"type":"no","label":"Downtime (hours)","description":"","validation":{"rq":false,"wh":false},"jiraField":"customfield_11473","questionKey":""},"2":{"type":"pg","label":"Describe the change","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"86":{"type":"cm","label":"Realtime","description":"Only for Operations / Administration","validation":{"rq":false},"choices":[{"id":"1","label":"Monitor Terminal","other":false},{"id":"2","label":"ATM Commands","other":false},{"id":"3","label":"Edit / Create a Device","other":false},{"id":"4","label":"View Audit Trail","other":false}],"questionKey":""},"3":{"type":"us","label":"Change Implementer","description":"","validation":{"rq":false},"jiraField":"assignee","questionKey":""},"74":{"type":"cm","label":"Reason for Access","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Support","other":false},{"id":"2","label":"Setup/Commissioning","other":false},{"id":"3","label":"Monitoring/Reporting","other":false},{"id":"4","label":"Audit/Supervision","other":false}],"questionKey":""}}},"uuid":"3ae9b56c-b238-4813-a96f-7c4761919d18"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":7,"updated":"2024-07-04T08:45:42.463696420Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[8],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"IT change request","submit":{"lock":false,"pdf":false},"templateFormUuid":"3ae9b56c-b238-4813-a96f-7c4761919d18"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"2eb41058-be18-4b99-b6e6-dadd707893b5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"8df1dca9-1e6b-456d-aee5-540604b28bfc"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"125f6c75-d847-4b77-86f5-c9f18d684372","width":633},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"044accb5-78c9-422b-8511-1aa53cdf7770"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"dedb393a-6106-4002-854d-354096ea8374"}}]}]}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"08fd86fa-d3d0-46e4-bae7-73e0f38fd906","width":633},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"d0318e98-61b4-49d5-a1a5-bf418368bab5"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"cb838c85-9b7d-421a-9f21-96a7b82c1ed2"}}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"010329bb-4378-44ee-b1b1-13be4afa8404"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"f1a476fc-d08b-45bc-820a-57063e80993f","width":633},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2,"colwidth":[318,315]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":57},"layout":"default","localId":"36073a9f-21f4-488c-b33e-b698b1b841f5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":58},"layout":"default","localId":"aeb39533-2693-4292-90c4-c0de03dd2551"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":60},"layout":"default","localId":"064c9e64-ab09-4c49-9ac2-d4566b889aef"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":59},"layout":"default","localId":"f4c7128d-f0ef-44d4-bb2f-60e9661bec8e"}},{"type":"paragraph","content":[]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[318]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"2f6d732f-2f3c-4645-a340-64d4d39e3477"}}]},{"type":"tableCell","attrs":{"colwidth":[315]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":37},"layout":"default","localId":"092a512e-aa43-4b89-8f07-c1861145c213"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2,"colwidth":[318,315]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":40},"layout":"default","localId":"de957e1a-fa4d-44c8-8ba4-99b5142df440"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2,"colwidth":[318,315]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"693dca87-b689-4b4d-9e59-0bbedc2a7edf"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":64},"layout":"default","localId":"cd330d6a-9e62-4604-ba6b-084d310d9478"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2,"colwidth":[318,315]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"f69ba90d-3150-4948-a9b3-3cd10613b636"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":48},"layout":"default","localId":"5450690f-0fd9-4c0b-b7a3-8fa6da93bb94"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2,"colwidth":[318,315]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"3f758558-ed68-4ae7-8714-5a287df04a19"}},{"type":"paragraph","content":[]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"blockquote","content":[{"type":"paragraph","content":[{"type":"text","text":"Please enter the user details below:","marks":[{"type":"strong"}]}],"attrs":{"localId":"08cd7c75-36ab-4073-9925-218679879d71"}}]},{"type":"paragraph","content":[]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":66},"layout":"default","localId":"8f6d63ae-0529-416f-b93d-1e81f3b28688"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":69},"layout":"default","localId":"d3656174-bc04-4a26-8b76-552afe9eb6fe"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":67},"layout":"default","localId":"67c7cfb3-6649-4a74-9cbe-70ceacf479cc"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":70},"layout":"default","localId":"44fd1fee-330d-43c7-b455-5be70fed6810"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":68},"layout":"default","localId":"56c2ffe8-66b5-46bc-945c-21e712b2a413"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":71},"layout":"default","localId":"993a7471-3247-4420-88a7-aaad20c59f2c"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":73},"layout":"default","localId":"97b0282f-7a48-4590-8220-00235bd75511"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":75},"layout":"default","localId":"3b9a4252-75d0-432f-b792-9c5f8c4281e3"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":77},"layout":"default","localId":"9f44c732-a424-4f84-8b74-21b5974a5666"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":74},"layout":"default","localId":"9419a76d-9445-4363-b1ba-4f8ddd4a2322"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":76},"layout":"default","localId":"b2790f30-e449-458b-92c7-abd23aa99143"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":78},"layout":"default","localId":"5a40da39-63ce-4fa5-8133-24aafe0c71da"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":79},"layout":"default","localId":"cba8f140-c944-44cc-841d-73c2f123d1da"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":80},"layout":"default","localId":"9637a06e-96a4-4d1a-a923-851fcb202676"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":82},"layout":"default","localId":"0910c343-3a8b-4853-8238-db57910cdfa8"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":83},"layout":"default","localId":"e923216a-9cb9-4be8-ad6e-b26ab1fed715"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":84},"layout":"default","localId":"127e6236-c5d7-4d3c-83a2-a267947a9900"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":85},"layout":"default","localId":"81fa8e7d-c5f7-4034-9c65-490913c5bff4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":89},"layout":"default","localId":"ce96c563-32a7-4816-96dd-d535028c72e0"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":86},"layout":"default","localId":"82c717ff-33a8-43ec-a087-d8ae29f8db10"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":87},"layout":"default","localId":"1ed21b31-4049-4612-9042-b68a10c5a17b"}}]}]},{"type":"paragraph","content":[]}]}],"conditions":{"88":{"t":"sh","i":{"co":{"cIds":{"84":["1"]}}},"o":{"sIds":["4"]}},"7":{"t":"sh","i":{"co":{"cIds":{"5":["10038","1"]}}},"o":{"sIds":["1"]}},"65":{"t":"sh","i":{"co":{"cIds":{"6":["11053"]}}},"o":{"sIds":["3"]}}},"sections":{"1":{"name":"Standard Change","conditions":["7"]},"2":{"name":"Change Details","conditions":[]},"3":{"name":"New User / User Access","conditions":["65"]},"4":{"name":"Postilion Access","conditions":["88","65"]}},"questions":{"67":{"type":"ts","label":"Organization","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"15":{"type":"dt","label":"Anticipated start date & time","description":"","validation":{"rq":true},"jiraField":"customfield_11408","questionKey":""},"80":{"type":"ts","label":"Duplicate Existing User's Rights","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"60":{"type":"rt","label":"Impact ","description":"Please describe the impact on business if the negative events occur.","validation":{"rq":true},"choices":[],"questionKey":""},"69":{"type":"ts","label":"Role","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"75":{"type":"rt","label":"Systems & applications to access","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"70":{"type":"te","label":"Email address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"41":{"type":"dt","label":"Anticipated completion date & time","description":"","validation":{"rq":true},"jiraField":"customfield_11409","questionKey":""},"85":{"type":"cs","label":"Job Function/Role","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Operations","other":false},{"id":"2","label":"Back Office / Reporting","other":false},{"id":"3","label":"Postilion Administration (IT Dept Only)","other":false},{"id":"4","label":"User Administration","other":false}],"questionKey":""},"66":{"type":"ts","label":"Name of user","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"89":{"type":"rt","label":"Motivation for run-on-demand Reports","description":"(This process holds up all other jobs in the schedule, including normalization and affects MIS)","validation":{"rq":false},"choices":[],"questionKey":""},"84":{"type":"cs","label":"Postilion Portal Access Required","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"8":{"type":"cm","label":"Select a Standard Operating Procedure (SOP)","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"73":{"type":"cs","label":"VPN/Remote access required","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"78":{"type":"cs","label":"Level of access","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"User level","other":false},{"id":"2","label":"Admin Level","other":false}],"questionKey":""},"4":{"type":"um","label":"Change Manager(s)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"77":{"type":"cm","label":"Method of access","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Network","other":false},{"id":"2","label":"RDP","other":false},{"id":"3","label":"Web","other":false}],"questionKey":""},"40":{"type":"cs","label":"Risk Rating","description":"Value of Impact multiplied with value of Likelihood","validation":{"rq":true},"jiraField":"customfield_11406","questionKey":""},"37":{"type":"cs","label":"Likelihood of risk occuring","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Low (1)","other":false},{"id":"2","label":"Medium (2)","other":false},{"id":"3","label":"High (3)","other":false}],"questionKey":""},"68":{"type":"ts","label":"Phone Number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"83":{"type":"da","label":"Access Termination Date","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"35":{"type":"rt","label":"Rollback Steps","description":"","validation":{"rq":false},"jiraField":"customfield_11447","questionKey":""},"79":{"type":"te","label":"Paycorp Manager Email","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"cd","label":"Change type","description":"","validation":{"rq":false},"jiraField":"customfield_11405","defaultAnswer":{"choices":["2"]},"questionKey":""},"59":{"type":"rt","label":"Risks","description":"Please describe the negative events that might occur during the change","validation":{"rq":true},"choices":[],"questionKey":""},"87":{"type":"cm","label":"Office","description":"Back Office / Reporting","validation":{"rq":false},"choices":[{"id":"1","label":"View Scheduled Reports","other":false},{"id":"2","label":"View Transactions","other":false},{"id":"3","label":"View Audit Trail","other":false},{"id":"4","label":"Run on Demand Reports","other":false}],"questionKey":""},"48":{"type":"dt","label":"Rollback initiation time","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"76":{"type":"cm","label":"Domain access required","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"atmsol.co.za","other":false},{"id":"2","label":"atmprod.co.za","other":false},{"id":"3","label":"atmjhbman.co.za","other":false}],"questionKey":""},"71":{"type":"ts","label":"Job Title","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"57":{"type":"pg","label":"Components","description":"List all components impacted","validation":{"rq":false},"choices":[],"questionKey":""},"82":{"type":"da","label":"Access Start Date","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"cd","label":"Reason for change","description":"","validation":{"rq":false},"jiraField":"customfield_11407","questionKey":""},"36":{"type":"cs","label":"Impact of risk","description":"","validation":{"rq":true},"jiraField":"customfield_11404","questionKey":""},"1":{"type":"tl","label":"Change Requested","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"58":{"type":"rt","label":"Implementation Steps","description":"","validation":{"rq":false},"jiraField":"customfield_11446","questionKey":""},"64":{"type":"no","label":"Downtime (hours)","description":"","validation":{"rq":false,"wh":false},"jiraField":"customfield_11473","questionKey":""},"2":{"type":"pg","label":"Describe the change","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"86":{"type":"cm","label":"Realtime","description":"Only for Operations / Administration","validation":{"rq":false},"choices":[{"id":"1","label":"Monitor Terminal","other":false},{"id":"2","label":"ATM Commands","other":false},{"id":"3","label":"Edit / Create a Device","other":false},{"id":"4","label":"View Audit Trail","other":false}],"questionKey":""},"3":{"type":"us","label":"Change Implementer","description":"","validation":{"rq":false},"jiraField":"assignee","questionKey":""},"74":{"type":"cm","label":"Reason for Access","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Support","other":false},{"id":"2","label":"Setup/Commissioning","other":false},{"id":"3","label":"Monitoring/Reporting","other":false},{"id":"4","label":"Audit/Supervision","other":false}],"questionKey":""}}},"uuid":"3ae9b56c-b238-4813-a96f-7c4761919d18"},"linkedJiraFields":["customfield_11447","customfield_11446","customfield_11405","customfield_11404","customfield_11407","customfield_11406","customfield_11409","customfield_11408","assignee","customfield_11473"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}